Frequently Asked Questions
Welcome to our FAQ page. Here you’ll find answers to the most common questions about orders, delivery, payments, and our products including Kaftans, Nightwear, and IKEA Items in Pakistan.
General Shopping FAQs
Do you ship all over Pakistan?
Yes, we provide delivery to all major cities across Pakistan, including Karachi, Lahore, and Islamabad, as well as smaller towns nationwide.
How long does delivery take?
Standard delivery usually takes 3–5 working days in major cities and up to 7 days for other regions. Express delivery is available in DHA Karachi.
Do you offer free delivery?
Yes, we offer free delivery on orders above Rs. 5,000. For smaller orders, standard delivery charges apply.
What payment methods do you accept?
We accept Cash on Delivery, Easypaisa, JazzCash, and Bank Transfers for a smooth and secure checkout experience.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via SMS or email to follow your shipment in real time.
Product FAQs
Are your IKEA products original?
Yes, all IKEA products we sell are 100% authentic and imported. They come with official packaging and are sourced directly from IKEA.
Are kaftans free size?
Yes, most kaftans are designed in a free-size cut, fitting comfortably for different body types. Detailed size sketches and measurements are provided with each product.
Do you provide size guides for nightwear?
Yes, each nightwear product includes a size chart and measurements to help you choose the right fit.
What fabrics do you use in kaftans and nightwear?
Our kaftans are available in silk and lawn fabrics, while nightwear is crafted from breathable export-quality cotton, satin, or silk blends depending on the design.
Care & Returns
How should I wash my silk or lawn kaftans?
We recommend gentle hand washing or dry cleaning for silk kaftans. Lawn kaftans can be machine washed on a light cycle with mild detergent.
Can I return or exchange items?
Yes, we accept returns and exchanges within 7 days of delivery, provided the product is unused and in original condition. Please contact customer service before returning.
What if my product arrives damaged?
In the rare case of damage during delivery, please share photos with us within 24 hours and we will arrange a replacement or refund.
Support
How can I contact customer service?
You can reach us by phone at WhatsApp, or email us at email. We are available 7 days a week to assist you.
Do you have physical stores?
No, we operate as an online store only. However, our fast nationwide delivery ensures you get products quickly and reliably across Pakistan.